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PRIVACY POLICY
World Academy of Sport Services Ltd is committed to respecting the privacy of the users of our website, worldacademy.sport (the Website) and those who participate in our courses.
The following statement explains our policy regarding the personal information we collect from you in connection with your use of our Website and participation in courses. References to we, our or us in this privacy policy are to World Academy of Sport Services Ltd.
We are registered in England and Wales under company number 5960091 and our registered office is at C/O Moore Stephens Centurion House, 129 Deansgate, Manchester, United Kingdom, M3 3WR. However, any correspondence for us should not be sent to this address but to the address set out in paragraph 10.
We recommend that you print a copy of this privacy policy for your future reference.
1. PERSONAL INFORMATION
1.1 When you use the Website, in particular if you register an online account with us or apply to participate in one of our courses, you may provide us with personal information about you such as your name, address, nationality, gender, date of birth, telephone numbers (including mobile number) and email address (personal information). We are committed to protecting your privacy, and will only use your personal information in accordance with applicable data protection legislation, including the Data Protection Act 1998 and (once applicable) the General Data Protection Regulation.
1.2 Where you create a user account with us, you will be required to provide some basic data about yourself. This is information that we consider necessary or desirable so that we can properly administer your account and provide the website to you. If you do not agree to us holding this information about you, please do not register.
1.3 If you attend one of our courses in person we may ask you to provide further information about yourself, such as any accessibility requirements you may have. It is your decision as to whether you provide more information to us and you should only provide this information if you are comfortable with us storing it and using it to provide courses, content and information to you as described in this privacy policy. However, please be aware that our ability to provide the course to you may be adversely affected if you do not provide important information about yourself when we request that you do so.
1.4 You are entitled by law to ask for a copy of your personal information at any time. Please contact us using the details in paragraph 10. We may charge you a fee for this which shall not exceed £10. You are entitled to ask us to correct or update your personal information at any time by contacting us at the address above.
2. USES MADE OF THE INFORMATION
2.1 We (and our representatives) may use your personal information for the purposes of:
2.1.1 delivering courses to you (online or in person);
2.1.2 corresponding with you about any enquiry or application that you may send to us;
2.1.3 authorising payments and/or sending a bill to you;
2.1.4 maintaining the account you hold with us;
2.1.5 ensuring that our Website is presented in the most effective manner for you and your computer;
2.1.6 providing you with information, products and/or courses / services that you request from us or which we feel may interest you, or undertaking surveys or market research, where you have consented to be contacted for such a purpose;
2.1.7 notifying you about a change to our Website or courses / services; and
2.1.8 record-keeping and tracking your use of the Website through use of cookies and log files (see paragraphs 5 and 6 below).
2.2 If you do not want us to contact you in the way set out at paragraph 2.1.6 you can 'opt out' by indicating this when submitting email forms on the Website or by contacting us as described in paragraph 10.
2.3 Where we offer an online course, the course may contain an assessment element which provides a score or other feedback as a result of the answers that you submit. The score or feedback may be automatically calculated based on your responses based on pre-programmed assessment criteria.
2.4 By using our Website and submitting personal information, you consent to us using your personal information in the way described in this privacy policy. You have the right to withdraw this consent at any time, which you may do by contacting us as described in paragraph 10. Please note however that the withdrawal of your consent will not affect any use of the data made before you withdrew your consent.
3. DISCLOSURE OF YOUR INFORMATION
You consent to us (and our representatives) disclosing your personal information to third parties:
3.1 in the event that we buy or sell any business or assets, in which case we may disclose your personal data to the prospective buyer or seller of such business or assets;
3.2 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply such other terms as apply to our relationship, or to protect the rights, property, or safety of our customers, ourselves or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction; and
3.3 if we determine that such disclosure is necessary in connection with any investigation or complaint regarding your use of the Website.
4. RETENTION, UPDATING AND REMOVAL OF YOUR PERSONAL INFORMATION
4.1 Where you provide us with personal information during the course of your usage of the Website, we may retain this information for future use, including:
4.1.1 to speed up your future use of the Website, for example retaining information you submitted during the registration process to avoid you needing to re-enter this if you wish to apply for another course;
4.1.2 for record keeping purposes, such as keeping a record of which courses you have participated in and your performance in those courses;
4.1.3 for exercising our rights, such as seeking payment from you (where applicable); and/or
4.1.4 to provide on-going services.
4.2 The duration for which we retain your personal information will differ depending on the type of information and the reason why it was submitted. However, in some cases personal information may be retained on a long term basis: for example, basic personal information about you will normally be retained for so long as you maintain an account with us, and personal information that we need to retain for legal purposes will normally be retained for at least six years in accordance with usual commercial practice and regulatory requirements.
4.3 You are responsible for ensuring that the personal information that we hold about you is accurate and up-to-date, and you should check it on a regular basis. Much of the personal information that we hold about you can be updated through our Website, and where this personal information changes you can update it yourself. If you are unable to do this however you can contact us using the details in paragraph 10 and, where appropriate, we will update the relevant personal information for you.
4.4 If you wish to close your account with us please contact us. The closure of your account will result in the deletion of some of the personal information that we hold about you, but we may still retain some personal information, for example for record keeping purposes or otherwise in accordance with our terms of use.
4.5 If you are intending to move any of your personal information to another website, please let us know before you close your account so that we can make arrangements to provide you with a copy of your personal information.
4.6 You may in certain circumstances be entitled to request the erasure of personal information that we hold on you. To make a request of this nature, please contact us, providing full details of the personal information you want to be erased and the reason(s) for your request. We will consider all requests upon receipt and confirm to you whether we are able to agree to your request.
4.7 Please be aware that the erasure of personal information that we hold about you may affect our ability to provide the Website and the services associated with it to you and in some cases our acceptance of an erasure request may require the closure of your account, your withdrawal from a course that you have applied for or the cancellation of any certification or accreditation that you have been awarded.
5. COOKIES
5.1 Certain parts of our Website use 'cookies' to keep track of your visit and to help you navigate between sections. A cookie is a small data file that certain websites store on your computer's hard-drive when you visit such websites. Cookies can contain information such as your user ID and the pages you have visited. The only personal information a cookie contains is information that you have personally supplied.
5.2 We use cookies on the Website to enable us to deliver content that is specific to your interests and gives us an idea of which parts of the Website you are visiting and to recognise you when you return to the Website. Reading cookies does not give us access to other data on your computer's hard-drive and our Website will not read cookies created by other websites that you have visited.
5.3 Our Website also uses Google Analytics to capture and analyse site statistics. Google Analytics is a cookie-based analytics program that uses cookies to track website activity. Google Analytics typically collects, at least temporarily, information about your use of our Website, including IP address, network location, hostname, web pages requested, referring web page, browser used and date and time. For more information see Google's privacy policy and Google Analytics terms of service at www.google.com.
5.4 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. If, however, you select this setting you may be unable to access certain parts of the Website. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies when you access the Website.
5.5 Please note providers of third party content may also use cookies over which we have no control.
6. LOG FILES
6.1 In common with most websites, our Website logs various information about visitors, including internet protocol (IP) addresses, browser type, internet service provider (ISP) information, referring / exit pages and date / time stamp.
6.2 We may use this information to analyse trends, administer the Website, track your movement around the Website and gather broad demographic information. However, we do not link this information to personally identifiable information.
7. SECURITY
7.1 The Website has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do, however, take data security seriously and will use our reasonable endeavours to protect the integrity of the information you provide.
7.2 If you register to use secured parts of the Website you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities that occur under your password. If you know or suspect that someone else knows your password you should notify us immediately at the address provided in paragraph
10 below. If we have reason to believe that there is likely to be a breach of security or misuse of the Website, we may require you to change your password or we may suspend your account until your identity has been verified and the account has been satisfactorily secured.
7.3 Our Website may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
8. ISSUES AND COMPLAINTS
8.1 In the unlikely event that you have any concerns about how your personal information is being used, please contact us as described in paragraph 10. This includes situations where you want to request the recertification or erasure of your personal information, restrictions to be placed around how we use your personal information, or to object to a particular use.
8.2 If you make a complaint about our handling of your personal information, it will be dealt with in accordance with our complaints handling procedure. In the first instance it will be reviewed by our customer care team who will respond to you within 28 days. If you are dissatisfied with this response you may request that your complaint be escalated, in which case it will be passed to a senior person in our business who will review your complaint and the initial response and provide a further response within 28 days of your request to escalate the matter.
8.3 If we are unable to resolve your complaint, you may make a complaint to the Information Commissioner’s Office. Please see https://ico.org.uk/for-the-public/raising-concerns/ for more information.
9. CHANGES TO THE PRIVACY POLICY
We reserve the right to alter this privacy policy at any time. Such alterations will be posted on the Website by us. It is important that you read any such alterations as and when they are posted on the Website by us and should you object to any alteration, please contact us as described in paragraph 10.
10. CONTACTING US
If you need to contact us about this policy or any matters relating to the personal information we hold on you, you can write to us at World Academy of Sport, 52 Granby Row, Manchester, M1 7AY, United Kingdom or email us at info@worldacademysport.com.
11. FURTHER INFORMATION
11.1 We hope that the contents of this privacy policy address any queries that you may have about the personal information we may hold about you and how we may use it. However, if you do have any further queries, comments or requests, please contact us as described in paragraph 10 above.
11.2 Whilst this privacy policy sets out a general summary of your legal rights in respect of personal information, this is a very complex area of law. More information about your legal rights can be found on the Information Commissioner’s website at https://ico.org.uk/for-the-public/.
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Many activities have been established to support the IOC’s Games Department and OCOGs through applying several WAoS methodologies. For example, The Games Experience Programme, developed to provide unique behind the scenes learning for the major event industry, Learning Pathways have been established and implemented in OCOGs along with online learning, case studies, train the trainer and executive education programmes among others and all underpinned by ‘Censeo’, the WAoS Learning Platform.
OGKM evolved in 2020 to now be known as Information, Knowledge and Games Learning (IKL). This evolution provides a refreshed focus on learning for the future of Games Management activities.
OUTCOMES
SOLUTION
Through planning with WAoS over 18 months, a strategy was constructed to develop the Olympic Games Learning Model (OGLM) to better service each respective Organising Committee of the Olympic and Paralympic Games (OCOG) and instil a passion for ‘learning and sharing’. Subsequent to the strategy development, WAoS has worked as the education provider to OGKM to develop and implement a number of learning services across the IOC Games Management Team and with future OCOGs.
BUSINESS CONTEXT
Formerly Olympic Games Knowledge Management (OGKM), this area of the International Olympic Committee was responsible for the capture, configuration and disemination of knowledge related to Games delivery. Following London 2012, OGKM was poised to embark on a new strategy, namely OGKM 3.0. Learning was an important aspect that was focused on within the natural evolution of OGKM, and therefore a conversation with WAoS was instigated to develop this new approach.
Player Pathway Programme
FIBA
Here is a diverse selection of various projects that we have created and delivered
Bahrian Olympic Committee (BOC)
Sports Authority of Thailand
IPC Academy
Badminton World Federation (BWF)
International Tennis Federation (ITF)
IPC Academy Inclusion Summit
IPC Academy Excellence Programme
Information, Knowledge and Games Learning (IKL)
Games Campus
OUR PROJECTS
OUTCOMES
The 3x3 School Hoops pilot project garnered significant interest from 16 Greater Manchester area schools and considerable participation from both girls and boys. With the success of the 3x3 School Hoops Festival, social media coverage and Press Releases distributed through FIBA.basketball drew attention and impressions to the 3x3 School Hoops programme. The programme is now expanding through roll-out in other UK cities and other countries thereafter.
SOLUTION
Through WAoS’ longstanding relationship with the city of Manchester and the participation of Basketball England, the FIBA Academy (a joint venture between FIBA and World Academy of Sport) developed a 6 month programme, establishing a training framework to engage schools and develop resources for teachers and students to implement 3x3 in schools throughout the city. WAoS developed and delivered training sessions, learning materials, drills books, exercises and curriculums for physical education classes in local schools. The programme culminated in an outdoor 3x3 School Hoops festival hosted at Manchester City’s iconic Etihad Stadium on July 12 2019, with the participation of FIBA 3x3 skills gold medal winner Dahlia Monteiro.
BUSINESS CONTEXT
With 3x3 basketball set to become the newest Olympic discipline at the Tokyo 2020 Olympic Games, the opportunity was there to create a grassroots mass participation programme engaging local schools, communities and the National Federation. The discipline, as the world’s most played urban team sport, provided an excellent platform to showcase WAoS’ People Development methodology, by training Ambassadors, Physical Education Coaches and students thereby increasing participation in youth sports and leveraging interest in 3x3 basketball locally.
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Our Sports Partners:
Feedback throughout 2019 was extremely positive and the ITF has now embarked on further engagement with its members to make use of the tools that the ITF Academy provides.
OUTCOMES
SOLUTION
Following a selective competitive tender, WAoS was identified as the stand-out respondent to the requirements of the large technology project that was envisioned given our tried and tested learning platform, our understanding of the needs of international sport federations and our approach to partnership. The design of the ITF Academy was instigated which entailed the provision of a simple self-publishing eLearning SaaS solution, a complete rebuild of iCoach - with additional features to future proof the system - and an overhaul of coaching certification and on-court-assessments. Naturally, the approach was undertaken in a responsive context with the site now recognised as significant in the digital portfolio of the ITF. It was also the first partnership to apply the new ITF brand allowing a partner to implement this for the first time.
BUSINESS CONTEXT
The ITF recognised the need to update its coaching processes to better utilise digital technologies and further enhance its service offering to all member nations. Additionally, its successful but dated iCoach platform (which provided rich video content and resources to tennis coaches around the world), was increasingly becoming difficult to maintain given technologies had moved on dramatically from when it was first developed in the mid-2000s.
Following the successful Observers Programmes in Beijing 2008 and Vancouver 2010, the IPC Academy identified that there was a broader group of organisations and individuals that could be serviced through an expanded programme and also enhance the existing offering of the Observers Programme. Traditionally, the Observers Programme was delivered throughout the Paralympic Games and provided the opportunity for future OCOGs, Bid Cities and other Paralympic event organisers to see ‘behind the scenes’ and hear from OCOG leaders and other experts in order to better understand Games operations.
Meanwhile, the Games Experience programme(GEP) is an integrated education journey coordinated by WAoS for future OCOGs. The GEP provides anopportunity for individuals to participate in a structured, tailor-made programme, which allows OCOGs to not only witness and observe real Games-time operations, but to have access to the various managers and knowledgeable staff to enhance their learning process.
Due to the success of the GEP, the IOC has integrated its former Observers Programme into the framework of the Games Campus concept. The GEP is now delivered as one continuous learning opportunity from before the Opening Ceremony of the Olympic Games right through to the Closing Ceremony of the Paralympic Games. WAoS works with both the IOC and IPC to deliver this important operation over a 60-day period.
OUTCOMES
SOLUTION
BUSINESS CONTEXT
The Inclusion Summit has become an important fixture throughout the Paralympic Games, and presenters have included political ministers, representatives of the World Bank, UN Secretary General and US State Department among many others. During the Rio 2016 Inclusion Summit, the conversation was taken much wider through social media where #InclusionSummit trended as number three across both days of the Summit on Twitter.
OUTCOMES
SOLUTION
BUSINESS CONTEXT
Leading into the London 2012 Paralympic Games, the IPC recognised the work that had been proactively achieved by the OCOG in relation to inclusion and accessibility. It was an important time for the Paralympic Movement to extend its brand positioning and to actively push the message of what the Paralympic Games could achieve for social inclusion.
There has been consistent reference to the IPC Academy Excellence Programme across numerous Games editions at the official Games Debrief. Senior OCOG leaders have praised the inspirational programme as a key contributor to the success and product growth of the Paralympic Games and of their teams.
OUTCOMES
SOLUTION
Throughout 2009 and 2010, thorough planning was undertaken by the IPC Academy (an educational division created in 2009 as a partnership between the IPC and WAoS), with Sochi 2014 and the IPC to create a number of workshops which would take the OCOG through key learnings and inspire its people to deliver an exceptional games.
Following this initial roll out of what was called the IPC Academy Excellence Programme, all subsequent OCOGs have been fortunate to receive this learning programme which is unique in its structured and coordinated approach to deliver near market insights within an educational framework. The programme continues to this day and plays an important role in the ongoing integration between IOC and IPC operations.
BUSINESS CONTEXT
Following the Beijing 2008 Paralympic Games, the International Paralympic Committee (IPC) looked to leverage long term opportunities that would further grow and enhance the Games. With Vancouver 2010 already close to delivery and London 2012 well progressed in its planning, a longer term strategy was taken to begin engagement with Sochi 2014. This aimed to implement a coordinated learning pathway over a number of years to identify how Sochi 2014 could maximise the opportunity of the Paralympic Winter Games.
OUTCOMES
SOLUTION
A partnership with WAoS created the IPC Academy to develop various education frameworks and structures in order to help the IPC to achieve its strategic priorities. This involved many projects being established with sustainable structures which have gone on to become embedded in the Paralympic Movement. This includes activities across Games management such as the Excellence Programme and Games Campus, NPC development programmes in partnership with the Agitos Foundation, and technical programmes for classifiers and technical officials.
BUSINESS CONTEXT
IPC Academy
The International Paralympic Committee (IPC) is a unique organisation as the custodian of the Paralympic Games, governs a number of Paralympic Sport disciplines and is governed through a diverse membership of National Paralympic Committees (NPCs), International Federations (IFs) and International Sport Organisation for Disabled (ISODs). In the mid-2000s,the IPC realised that it needed an education partner that understood international sport and could assist it in its future development given its limited resources and small but committed staff headcount.
Over the years, the SAT Sports Leaders Programme has grown in reputation and is recognised as the preeminent sport programme in Thailand open to NF board member/staff and senior SAT leadership. It has now been delivered for over a decade, and due to its success, SAT has further expanded its education offering to the national sport community in Thailand through additional WAoS education programmes and study tours.
OUTCOMES
SOLUTION
WAoS also worked with SAT and the Thailand Olympic and Paralympic Committees to identify and structure a longitudinal relationship with Manchester City Council in the lead up to London 2012. This involved several years of cooperation culminating in pre-Games training camps in Manchester.
BUSINESS CONTEXT
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SAT was looking to identify ways to enhance its national sport federations and better support Thailand’s athletes throughout the mid-2000s given the various international events that were being hosting in the country such as the Summer Universiade. With various projects and major events successfully delivered, SAT recognised areas that could be enhanced and sought to identify a partner which could empower its national sport communities and leverage its international position.
Over a number of years, the programmes engaged and developed the Bahrain sport sector and introduced participants to new and innovative approaches to sport development and management. The BOC also involved the regional sporting bodies and provided opportunities for various countries throughout the GCC (Gulf Cooperation Council).
OUTCOMES
SOLUTION
WAoS was engaged to identify how such a programme could be effectively implemented throughout the Bahrain sporting sector and enhance the professionalisation of sports locally. Through a detailed analysis, it was identified that a programme pathway for sport administrators would provide the necessary skills development required locally to achieve the overall goals of the BOC. These programmes provided international expertise along with localised content and context to develop individuals from the local club level through to leadership roles in sport.
BUSINESS CONTEXT
Having established a well-defined coaching pathway across Bahrain, the BOC identified a gap in the management of its National Federations (NFs). It embarked on a programme of modernisation to allow common administrative functions to be provided more consistently across NFs in order to allow them to focus on the important aspects of developing their respective sports and athletes.
Resources and courses have now touched all corners of the globe and member associations have been inspired to create opportunities for their communities to play badminton, often for the first time. One endearing story involved badminton representatives in a small nation in Oceania who were initially overwhelmed on the first day of a Player Pathway Programme. However, by the end, they embraced the new ideas and went on to create the nation’s first national championships and junior national championships within months of the programme. This has evolved to a coordinated player pathway from Shuttle Time being delivered in schools through to opportunities for players to compete internationally.
OUTCOMES
SOLUTION
The education vision that BWF identified had an immediate resonance with WAoS and we could clearly see how and where we could add value to their programme offering. We progressed a variety of activities focusing on providing programmes that support the development of BWF’s member associations through administration courses and events courses. Additionally, our platform has progressively played a more important role as Shuttle Time and coaching online courses now create blended learning opportunities. These reduce the time spent in face to face workshops and ultimately save resources of member associations due to a reduction in time and space requirements for such courses.
BUSINESS CONTEXT
Over a number of years, BWF had established some key strategic development projects and identified a vision for its development activities in the longer term. Central to this was the creation of Shuttle Time (its worldwide schools programme) and its coaching programmes. It also identified that additional programmes would need to be established which were best served through a partnership approach with WAoS.
- talent pool creation strategies based on ‘end-point’ planning;
- strategies to identify and select athletes into the player pathway;
- talent development strategies with associated KPIs and resource planning;
- talent presentation strategies that ensure players have the greatest chance of success;
- talent retention and engagement strategies;
- support services linked to pathway and player requirements; and
- stakeholder integration and strategies for a shared vision.
Participants should have achieved the following outcomes at the completion of the programme:
- Understand the key elements and inputs required for the development of a performance pathway plan for their organisation.
- Recognise the role of the athlete pathway in underpinning the development of high-performance outcomes for their organisation.
- Create an action plan to underpin the development of a clear, robust and well-articulated performance pathway plan which includes:
OUTCOMES
SOLUTION
Overall, the programme not only facilitates understanding behind the approach required to build and manage athlete pathways but also provides a systematic and practical approach to developing a performance pathway plan that enables IFs to work with member associations/ national federations to implement and activate over the following years
Key aspects of programme delivery include:
- Three-day intensive Executive Education style programme.
- Pre-programme preparation, group work during the programme, additional individual planning sessions in evenings, and post-programme plan development.
- Regional delivery utilising region-specific and sport-specific content.
BUSINESS CONTEXT
The Athlete Pathway Programme provides an appropriate global intervention that can be delivered on a regional basis, with the aim to have more member associations/ national federations aware of the importance of athlete pathways and performance planning. The programme is focussed on empowering member associations/ national federations to understand the key elements in leading and supporting a clear athlete pathway enabled through effective performance pathway planning for their sport/ organisation. Through the identification of short, medium and long-term goals, the programme highlights ways to maximise outputs at each stage of the pathway.
The Athlete Pathway Programme has been delivered across multiple regions and languages for various levels of member associations/ national federations. Partners include BWF, ICC, WCF, World Rugby as well as several open intake programmes.